Terms Of Use

Effective March 21, 2019

Welcome to the U.S. websites, features, applications, store kiosks, widgets or online services that are owned or
controlled by Follett Higher Education Group, Inc., Follett Higher Ed Group, Ltd., Advanced Graphic Products, Inc.
(Advanced-Online), Follett School Solutions, Inc., or any affiliate or subsidiary companies (“Follett,” “we,” or
“us”), including, but not limited to, follett.com, efollett.com, bkstr.com, skyo.com, merchorders.com,
follettlearning.com, follettclassroom.com, follettcommunity.com, fes.follett.com, gofollett.com, titlewave.com,
classbook.com, follettbooks.com, bookvolume.com, DestinyExpress.com, and all other online services or offerings
(collectively, “Services”) that post a link to these Terms of Use (“Terms”). The Services include the online
bookstores operated by Follett on behalf of universities, colleges, high schools and other primary and higher
education institutions, online corporate stores operated by Follett on behalf of third party companies, as well as
other online resources, Services, community forums, and contests or sweepstakes offered or operated by Follett.

1. Terms of Use:

These Terms apply to all users of the Services, but depending on the Services used by you, not all Terms may
applicable. As a user of the Services (“you” or “your”), agree that these Terms are a binding contract that applies
to all of your use of the Services and the products you purchase through the Services. You agree that you will
comply with these Terms. If you do not agree with these Terms, you should not use our Services. Consent to receive
text messages is not a condition of purchase.

These Terms are effective as of the effective date identified above. These Terms are subject to change, so we
encourage you to periodically review the Terms posted on the Services. Any changes will be posted on this site and
will govern the use of the Services, and purchases made through the Services, after such postings.

Additional or different terms may apply to some offerings on our Services, such as return policies for certain
products or Services, contests, or sweepstakes. Those terms will be posted on the Services in connection with the
relevant offering. If the other terms are inconsistent with these Terms, the other terms will govern for the
relevant offering.

The Services may contain links to goods, services or content, including third-party stores where products may be
available for purchase that are not under Follett’s control. Follett is not responsible for the content of those
offerings and will not be liable for any damages caused by your use of or reliance on

such goods and services or content. You should be aware that different terms may apply to your use of those
offerings and we are not responsible for purchases you make, and additional or different purchase terms may apply.

2. Restrictions on Use of Services:

By using the Services, you represent to us that you are (1) at least 18 years of age or are using the Services
under the supervision of your parent or guardian, (2) able to enter into a binding contract, and (3) using the
Services only as they are intended. All other use of the Services is prohibited.

3. Standards of Conduct:

To maintain the integrity of our Services and the user experience of all users of the Services, you agree not to
misuse our Services or their content. For example, you must not do (or try to do) any of the following, or encourage
or assist others to do any of the following:

• Disrupt or interfere with the normal operation and navigation of the Services or the availability of the
  Services to other users.
• Circumvent any measures we use to limit access to the Services or particular content available on the Services.
• Access the Services using any unauthorized “robot,” “spider,” “scraper” or other automated means.
• Use a false name or contact information, impersonate any person or entity, or otherwise misrepresent your
  identity, affiliation or the origin of materials you transmit.
• Display the Services, or any of their content, in a “frame,” in connection with any other content or trademark,
  or in any other way that could potentially deprive us of revenue or falsely suggest a relationship between us and
  any third party.
• Make any commercial use of the Services or their content, including collection or use of information concerning
  our product offerings, descriptions, images, prices and sales volumes.
• Maintain any link to the Services from any commercial website, or maintain any other link that we ask you to
  remove.
• Transmit to or through the Services any viruses, spyware, adware or other harmful code.
• Disassemble, decompile or otherwise reverse engineer any software or other technology used in or available
  through the Services.
• Use the Services to advertise or promote any goods or services other than ours.
• Use the Services to transmit or collect personal information about other users.
• Use the Services, or any content from the Services, to advertise or solicit for any other person, entity or
  cause, or otherwise to compete with us or act illegally or maliciously against our business interests or
  reputation.

If you violate this Section, we may terminate your access to the Services, take other remedial actions, and seek
any remedies permitted by law.

Confidentiality. You may, depending on your relationship with us, your use of the Services, or the types of
transactions you engaged in with us,, come into contact with confidential information of Follett, including, but not
limited to, trade secrets, methods, details about the Services or products offered, and business or marketing plans
(“Confidential Information”). The Confidential Information is owned solely by Follett and is considered to be
proprietary and confidential. You agree to hold the Confidential Information in strict confidence and take
reasonable measures to keep it secure. Your agreements contained in this paragraph shall survive the termination
your account, your use of the Services, and/or the expiration of these Terms.

4. Accounts:

Some of our Services offer you the opportunity to create a user account to access additional functionality such as
making online purchases, or may require you to establish a user account to utilize a Service. This Section,
“Accounts,” establishes additional terms that apply to such accounts.

You may only create and hold one account for each of the Services, and you may not use anyone else’s account. When
we request information from you to set up an account, you must provide us with accurate and complete information.
You also must update your account when information you have provided to us changes. To update your account
information, click on the “Account” link or other applicable account settings on the relevant Services.

You are responsible for maintaining the confidentiality of your user account login names and passwords, and you
must not permit use of your account by anyone else. You accept responsibility for all activities that occur under
your account, including product purchases made using your account. If you have reason to believe that someone is
using your account without your permission, you should contact us immediately. We are not responsible for any loss
or damage resulting from unauthorized use of your account.

You authorize us to use the contact information you provide us to communicate with you about your orders and our
Services and products. You agree that all agreements, notices, disclosures and other

communications that we provide to you electronically, through posting or email, satisfy any legal requirement that
such communications be in writing. You may opt out of receiving marketing e-mails from us by following the opt-out
instructions provided to you in those e-mails.

We reserve the right to terminate your access to your account at any time, without notice, in our sole discretion
for any or no reason, including but not limited to inactivity or misuse. If access to your account is terminated,
you may lose access to any information stored in connection with your account, and any promotional account credits
and any other forms of value that may be associated with your account. Upon termination, these Terms shall continue
to apply to any other use of the Services that you are permitted to make.

You may disable your account at any time by contacting a customer service representative of the applicable Service.
Your account will only be disabled after you have returned all books that have been rented to you (if any) and all
transactions have been processed including payment of assessed penalties or the cashing of any refund check.

5. Mobile Services:

Some of the Services may have features of the Services targeted to users of wireless devices (“Mobile Features”),
including an SMS and/or MMS messaging program (“Messaging Program”). Your wireless provider may charge for use of
Mobile Features, including fees for receipt of text messages or data transmission. In order to receive Mobile
Features, your wireless provider may require you to subscribe to additional services, which may require additional
fees. These fees are not charged by us, and you should contact your wireless provider before you sign up for Mobile
Features to determine what fees, if any, will be charged.

By signing up for a Messaging Program, you agree to receive up to five (5) SMS and/or MMS messages per week. We may
use autodialer or non-autodialer technology to send the text messages described above to the mobile phone number you
use to opt in. Consenting to receive SMS and/or MMS messages is not a condition of purchase. Message and data rates
may apply. Depending on your text plan you may be charged by your carrier. The service is a recurring message
program.

To stop receiving messages, reply STOP to any message received. Once your telephone number is
removed from our system, you will receive a final confirmation message and no further messages will be sent to your
cell phone or mobile device.

By signing up for a Mobile Service, you agree that we may communicate with you (including, without limitation, by
way of third-party messaging services) via SMS and/or MMS messaging to your mobile phone or device, and that certain
information about your usage of the Mobile Service may be communicated to us. In the event you change or deactivate
your mobile phone number, you agree to promptly update your account information to ensure that our messages intended
for you are not sent to the person who acquires your old number. By signing up for a Mobile Service, including any
Messaging Program, you agree to all of the other Terms laid out herein, including, but not limited to, Section 13
(Arbitration/Choice of Law) and Section 14 (Disclaimer/Limitation of Liability). You also agree to be bound by our
Privacy Policy.

Carriers are not liable for delayed or undelivered messages.

6. Purchases:

Some of our Services offer you the opportunity to order products. This Section, “Purchases,” states additional
terms that apply to such orders.

Product Availability. Not all products are available in all styles, sizes, and colors.

Pricing and Availability. When you order a product, the price will be made clear during the order process. All
prices are in U.S. Dollars, except where otherwise noted. You agree to pay the price that is stated in your order,
as well as any applicable taxes and shipping expenses, where applicable. While we try to provide accurate pricing
information on our Services, a price stated on a Service occasionally may be in error. If in processing your order
we determine that the correct price is less than the stated price, we will charge you the lower price. If we
determine that the correct price is higher than the stated price, we are not obligated to fulfill your order at the
stated price. We will attempt to notify you using the contact information provided in connection with your order,
and we will give you the choice to cancel your order or pay the correct price.

Course requirements (including updated data from publishers and changes in instructor preferences), pricing and
availability are subject to change. We cannot guarantee that all items displayed will be in stock at the time of
your order. With respect to items rented through our website, we cannot confirm the price of an item until you place
an order.

Product Descriptions. We try to be accurate when we describe and depict products on our Services. However, with
regard to clothing, certain measures and other descriptions are only approximate. We also cannot guarantee that
images we provide will be displayed properly on your device, or that our

product descriptions and images, including depictions of color, texture and proportions, will always be complete,
reliable, current and error-free. If you purchase a product from one of our Services that you believe is not as
described or depicted, you may return it to the extent provided in the applicable return policy described below.

Taxes. Rentals and purchases through the Services may be subject to taxes in certain states. Depending on your
state and the nature of the product or service you receive from us, this may be a rental tax, sales tax and/or use
tax. Tax rates are different from state to state. You are responsible for paying all such taxes.

Discounts and Promotions. The specific terms of any discounts or other promotions are stated at the time they are
offered. Promotions cannot be combined unless we specifically state otherwise. Eligibility for any promotions is
determined at the time of your order.

Clearance Items. Products designated as “clearance” items will not return to higher, prior selling prices, but the
same items previously may have been offered at or below the current price. Clearance items may (1) be available in
limited quantities and sizes, (2) remain on the Services for only short times, and (3) be unavailable in stores.
Clearance items are not returnable or refundable.

Ordering. When you click the “Place Order” button on a Service, you make an offer to buy the relevant products.
While we may confirm receipt and processing of orders by email, such confirmation does not constitute our acceptance
of your order. We cannot guarantee that all items displayed on your order confirmation will be in stock at the time
your order is shipped. We reserve the right to reject or cancel any order, in whole or in part, at any time prior to
shipping. If we do, we will attempt to notify you using the contact information provided in connection with your
order. You agree not to try to exceed stated quantity limits (except where specifically noted), violate the terms of
any specific offer or promotion, or place orders through the Services if we have notified you that you are
prohibited from placing orders through the Services.

Payment. We accept only the payment methods indicated on the Services. When you provide payment information, you
represent that the information is accurate and that you are authorized to use the payment method provided. If your
payment method has expired or is otherwise invalid when we try to charge it, you remain responsible for payment, and
for all costs we incur in collecting any unpaid amounts, including, but not limited to, attorney and collections
fees.

Shipping to our Retail Customers. Shipping options and applicable charges for our retail customers will be stated
during the order process. The U.S. Postal Service delivers to P.O. boxes, but this method may delay your order.
Please note that Next Business Day and 2nd Business Day shipping options are not

available for delivery to P.O. boxes. For some campus or corporate on-site stores, items ordered online can be
shipped to the store for free. Where available, the Delivery Options page will offer the option of “Store Pickup.”
We will send you emails with updates on your order’s status as they become available. Additional charges may apply
for shipments to Alaska and Hawaii.

Stated shipping times and delivery estimates are only estimates and are not binding. If a product becomes
unavailable between ordering and processing, we will cancel your order and attempt to notify you using the contact
information provided in connection with your order. Legal title to products, and the risk of loss or damage to the
products is transferred to you when products are provided to the carrier. You will be responsible for filing any
claims with the carrier for damaged and/or lost shipments.

Shipping to our Wholesale Customers. Shipping to our institutional wholesale customers shall be subject to the
terms disclosed to you at the time of purchase or by the terms mutually agreed upon in writing by you and Follett.

International Shipping. Shipping to addresses outside the U.S. is available on a limited basis and may be subject
to additional terms, fees, and restrictions. Such information will be provided during the checkout process. If you
have any questions or require additional information about shipping to addresses outside the U.S. please contact us
using the information in Section 17 below.

Returns. We hope you are happy with the products you purchase. However, most items we sell may be returned to us
under certain circumstances, as explained in the return policy posted on the relevant Services. We reserve the right
to refuse to issue a refund or credit, and the right to recover the cost of return delivery from you, if any product
you return (1) is not eligible for return, in accordance with the relevant return policy or the terms of any
specific offer or promotion, or (2) is found to have suffered damage after delivery to you, including as a result of
having been misused by you. We take legal title to returned products only after they arrive and are processed at our
designated returns location.

Return terms and policies may vary by Service (including by bookstore or corporate store). Please check the return
policy of the Service where you are making a purchase for additional details. Where the Return terms and policies
are different for a particular Service or bookstore or corporate store from what is state above in these Terms,
those specific Return terms and policies will control.

Gift Certificates. Gift certificates purchased through the Services will be considered to have been purchased in
and issued from the State of Illinois. Title and the risk of loss to such gift certificates pass to the purchaser
upon our electronic transmission to the recipient.

7. Follett Brand-Specific Terms

Follett School Solutions. Notwithstanding anything to the contrary set forth herein, the following shall
apply to any orders submitted through a Follett School Solutions website. Upon shipment of your ordered items or
completion of ordered services, Follett will issue you an invoice that will be payable net thirty days. Unless
otherwise indicated, all prices are in U.S. dollars. Software products are sold subject to their applicable Software
License Agreement. Hardware, scanners, scanning supplies and related products are sold subject to the manufacturer’s
warranty (if any) enclosed in manufacturer’s packaging, unless an extended maintenance agreement has been purchased
above and beyond the manufacturer’s warranty. Follett reserves a purchase money security interest in any goods
ordered on our site until such goods are paid for in full. All delivery is FOB your location. Prices are Follett’s
net prices to schools and libraries and are subject to change. Applicable sales tax will be added to your invoice
unless you submit evidence of tax exemption. Stated shipping times and delivery estimates are only estimates and are
not binding. If a product becomes unavailable between ordering and processing, we may substitute with a comparable
product and process the remainder of your order.

Follettbooks.com. Notwithstanding anything to the contrary set forth herein, the following terms shall
apply to users of follettbooks.com:

By submitting an order on follettbooks.com, you authorize Follett to invoice and ship you those items in your order
confirmation available at the time of shipment at Follett’s then current price, which may or may not match the
quantity or pricing shown in your order confirmation. In addition, by submitting an order on follettbooks.com, you
represent and warrant that you are reselling the items ordered and will provide Follett with a reseller’s
certificate upon request. You agree to bear responsibility for any taxes incurred by Follett as a result of your
failure to provide such a certificate.

The pricing and availability of books shown on follettbooks.com are estimates only and subject to change at any
given time. A statement showing the quantity of a particular title or titles does not necessarily reflect the total
quantity in Follett’s inventory, but rather the maximum quantity Follett is able to offer you for sale at the time
you place your order.

BookVolume.com. Notwithstanding anything to the contrary set forth herein, the following terms shall apply
to users of BookVolume.com (“BookVolume”):

Nature of Services. The Services provided by BookVolume are based on information retrieved from external
sales venues such as Amazon.com and Half.com. Follett does not provide a guarantee that the information gathered
from these venues is reliable in any way. It is your sole responsibility to validate all items for purchase before
proceeding with checkout and payment.

Use of Services. You hereby authorize Follett to search for books and other media items on your behalf.
Furthermore, you authorize Follett to keep historical records of purchases made through the BookVolume Service for
an indefinite period.

Login and Security.

• In order to register for the BookVolume Services, you must select login names for each account user. Upon
  providing a login name for any account user, you agree that you are authorizing such person to access and utilize
  your BookVolume account. You may terminate any authorized persons access to and/or use of your BookVolume account
  by providing notice to info@bookvolume.com. Such notice will be effective
  upon written confirmation by Follett, via email, of receipt.
• You agree that you are solely responsible for the activity of all persons you have authorized to access and
  utilize your BookVolume account. Strict confidentiality of all passwords, secret questions and login names is your
  sole responsibility.
• You further agree not to provide access to your BookVolume account by (a) allowing others to use your account
  after you log in, whether intentionally or otherwise; (b) creating an account for someone who is not authorized to
  perform the role or view the information for which you have granted access; or (c) failing to revoke access for
  those who are no longer authorized to access your account for any reason.
• You agree to immediately notify Follett of any unauthorized access to or from your BookVolume account.

No Liability. You acknowledge and agree that Follett is not liable for any purchases made that were accidental or
otherwise unwanted for any reason. This includes but is not limited to all books and other media items purchased
from lists residing on Follett’s servers. Furthermore, you acknowledge and agree that Follett is not liable for
damages resulting from its use or access, or any third parties use of or access, to your BookVolume account, whether
or not such access and/or use is with or without your knowledge or consent.

Billing.

• All invoices for BookVolume Services will be considered final ninety (90) days from the date such invoice is
  delivered to you, whether such delivery is by e-mail or otherwise. You agree not to make any claims related to
  billing errors after such ninety (90) day period expires.
• You agree to immediately notify Follett of any changes related to your account with BookVolume, including,
  without limitation, changes in your billing address or applicable credit card used for billing purposes.

Suspension/Termination. Follett reserves the right to discontinue or suspend the BookVolume Services
and/or your BookVolume account at any time, with or without cause and with or without prior notice. Upon any such
suspension or termination, you will be responsible for payment of current charges up to and including the day of
termination.

8. Community Forums and User Content:

Some of our Services offer you the opportunity to provide comments or otherwise transmit material through our
Services (collectively, “Community Forums”) including, but not limited to, follettcommunity.com,
follettchallenge.com, and Follett official social media accounts on Facebook and Twitter. Information that you
provide to us, other than product orders and personal information, is referred to in these Terms as “User Content.”
Profile information provided with registration for the Community Forums (e.g. name) may be displayed with the
content. This Section 8, “Community Forums and User Content,” states additional terms that apply to User Content.

When you provide User Content, you grant us a nonexclusive, worldwide, royalty-free, perpetual, irrevocable, fully
sub-licensable license to use, reproduce, create derivative works of, distribute, perform, display and in any other
way exploit the User Content by any means now known or developed in the future, and for any purpose, including for
developing, manufacturing, and marketing products and in advertising. You agree that (1) User Content is not being
provided to us in confidence; (2) there is no confidential or fiduciary relationship between you and us; and (3) you
have no expectation that we will review, acknowledge or compensate you for your User Content.

To avoid the possibility of misunderstandings, our policy is not to accept creative ideas, product designs,
proposals, business plans or similar materials provided as User Content. Please do not provide us with such
materials. If you nonetheless do so, the immediately preceding paragraph will apply.

You bear all responsibility for your User Content. You agree not to provide User Content that (1) violates
applicable law; (2) is harmful, abusive, offensive, false, threatening, disparaging, defamatory or racist; (3)
promotes violence or unlawful activity; (4) violates any person’s or entity’s legal rights (including intellectual
property, privacy and publicity rights); or (5) purports to speak on behalf of us. When you provide User Content,
you represent that you have the right to provide it to us and that it is not inaccurate, false or misleading.

We may refuse or remove User Content without notice to you. We may monitor User Content but are not required to do
so. You agree that we will not be liable for any loss or damage resulting from your User Content or similar
submissions made by other users.

9. Contests and Sweepstakes:

We may offer sweepstakes or contests, which may be hosted by or offered in conjunction with third parties.
Additional or different terms may apply to such contests or sweepstakes. The relevant terms will be posted where
information is collected to enter into the contest or sweepstakes. If the other terms are inconsistent with these
Terms, the other terms will govern for that contest or sweepstakes.

10. Changes to Services:

We reserve the right to take any of the following actions in our discretion at any time, and without giving you
prior notice:

• Change or discontinue the Services, and the products and promotions offered on the Services.
• Limit the availability of products.
• Change the prices of products.
• Impose conditions on product sales and promotions.
• Restrict or terminate your access to the Services.

We will not be liable to you or any third party for taking any of these actions.

11. Copyright, Trademarks, and other Intellectual Property:

We grant you a limited non-exclusive, non-transferrable license to access and use our Services for your personal,
non-commercial use only in accordance with these Terms. Any commercial use; any unauthorized use of a “robot,”
“spider,” “scraper” or other automated means; use in violation of the policy of any school represented on the
Services; or use for data collection and/or profit is not allowed.

This license authorizes you to view, download, print, and access video, audio, graphics, photos, text, special
features, and/or messages (collectively “Content”) via the Services in accordance with the terms of this Agreement
during the timeframe in which your account is active and for the duration of the

access window for each individual Content item. Unless you are otherwise authorized by Follett to do so, you agree
not to (1) archive, store in a database or otherwise copy any part of the Services or their content; (2) modify or
otherwise create derivative works of the Services or their content; (3) distribute or otherwise disseminate any part
of the Services or their content; and (4) in any way exploit any part of the Services or their content.

All Content on the Services, including text, site design, graphics, images, data compilations, lists, bibliographic
information, book covers and software, is the property of Follett or its licensors and is protected by U.S. and
international copyright law. You must comply with all such laws. Downloading, printing, copying, distributing or
using the contents of any pages in the Services in any manner inconsistent with the license granted above and
without prior written consent from Follett is prohibited. All rights not expressly granted herein are reserved.

Follett®, Rent-A-Text®, efollett®, edoption®, Skyo®, includED®, ePartner®, rentsbooks®, Aspen®, Titlewave®,
Destiny® and the other trademarks used on the Services are the property of Follett or a third party who may or may
not be affiliated with or sponsored by Follett. You agree not to use the trademarks in any manner that infringes
upon the ownership rights of Follett or such third party.

As between you and us, we retain all right, title and interest in and to our Services, products, content and
technology. You agree not to remove, obscure or alter any trademark, copyright or other legal notices on the
Services. You also agree not to use our trademarks in meta tags, search terms (paid or unpaid) or in any way that is
likely to cause confusion or that disparages or discredits us.

12. Notice of Copyright Infringement:

We respect the intellectual property rights of others. If you believe that content on the Services infringes your
copyright, you may send a notification pursuant to Section 512 of the Copyright Act (17 U.S.C. § 512) to our
designated agent as follows:

Follett Corporation
3 Westbrook Corporate Center
Suite 200
Westchester, IL 60154

Attn: General Counsel
legal@follett.com
Fax: 630.850.1873

13. Arbitration/Choice of Law:

If you have any dispute with or claim against us (a “Claim”) arising out of or relating to the Services or these
Terms, including any Claim relating to your purchase of products through the Services, any communications between
you and us, and the claim is not resolved by calling our customer service department at the telephone number
provided on the “return policy” or “contact us” page of the Services, you and we each agree to resolve such disputes
through an individual binding arbitration or an individual action in small claims court. Class arbitrations and
class actions are not permitted, and your Claim may not be consolidated with any other person’s claim. You and we
agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision and that
you and we are each waiving the right to a trial by jury or to participate in a class action. This Section 13 shall
survive termination of your use of the Services or any user account that you may have.

Before you commence an arbitration or file a small claims court action with respect to your Claim, you must first
send to us a written notice of your claim (“Notice”). The Notice must (1) be sent by certified mail; (2) be
addressed to Follett Corporation Attn: General Counsel, 3 Westbrook Corporate Center, Suite 200, Westchester, IL
60154; (3) describe the nature of your Claim; and (4) specify the damages or other relief you seek. You must provide
such a notice within one year after your Claim accrued. Otherwise, you waive the Claim. If we and you do not then
resolve the Claim within 30 days after our receipt of your Notice is received, either you or we may commence
arbitration or file a small claims court action to resolve the Claim.

Any such arbitration shall be administered by the American Arbitration Association and be conducted in accordance
with its Consumer Arbitration Rules (the “Rules”). Contact information for the American Arbitration Association, as
well as copies of the Rules and applicable forms, are available at www.adr.org or
by calling the American Arbitration Association at (800)778-7879. In circumstances in which the Rules provide for an
in-person hearing, such hearing will, at your request, take place in the U.S. county (or parish) of your residence,
or otherwise in Chicago, IL. For any Claim that does not exceed $50,000, we will pay all filing and arbitrator’s
fees, unless the arbitrator finds the arbitration was frivolous or brought for an improper purpose. If the
arbitrator awards you damages that are greater than our last written settlement offer communicated before
commencement of the arbitration, we will pay you the greater of $1,000 or the amount of the award.

14. Disclaimer and Limitation of Liability:

WE DO NOT WARRANT: (1) THAT THE SERVICES OR THEIR OPERATION OR CONTENT WILL BE UNINTERRUPTED OR FREE OF ERRORS OR
OMISSIONS; (2) THAT DEFECTS WILL BE CORRECTED; (3) THAT THE SERVICES OR THE SERVERS HOSTING THEM ARE FREE OF VIRUSES
OR OTHER HARMFUL CODE; OR (4) THAT THE SERVICES OR THEIR CONTENT WILL CONTINUE TO BE AVAILABLE. WE SHALL HAVE NO
LIABILITY FOR ANY SUCH ISSUES. WE DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES AS TO THE SITES, INCLUDING, WITHOUT
LIMITATION, NONINFRINGEMENT, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND AS TO QUALITY,
AVAILABILITY AND SUBJECT MATTER OF CONTENT. THE SITES AND THEIR CONTENT ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND
“WITH ALL FAULTS.”

WE DISCLAIM ANY LIABILITY WHATSOEVER FROM ANY USAGE OF MOBILE DATA, INCLUDING ANY DAMAGES RESULTING FROM LOSS OF
USE OR LOSS OF DATA, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

YOUR ACCESS TO AND USE OF THE SERVICES IS AT YOUR RISK. IF YOU ARE DISSATISFIED WITH THE SERVICES, YOUR SOLE AND
EXCLUSIVE REMEDY IS TO DISCONTINUE ACCESSING AND USING THE SERVICES. SOME CONTENT ON THE SERVICES MAY HAVE BEEN
POSTED BY THIRD PARTY USERS OF THE SERVICES. WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR ANY SUCH CONTENT. WE
SHALL HAVE NO LIABILITY FOR ANY SUCH CONTENT.

WE WILL NOT BE LIABLE FOR ANY FAILURE OR DELAY IN OUR PERFORMANCE DUE TO ANY CAUSE BEYOND OUR REASONABLE CONTROL,
INCLUDING ACTS OF WAR, ACTS OF GOD, ACTS OF SHIPPERS OR OTHER THIRD PARTY SERVICE PROVIDERS, EARTHQUAKE, FLOOD,
EMBARGO, RIOT, SABOTAGE, LABOR SHORTAGE OR DISPUTE, GOVERNMENTAL ACT, POWER FAILURE OR FAILURE OF THE INTERNET OR
COMPUTER EQUIPMENT.

WE WILL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE OR
CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE SERVICES, YOUR USE OR INABILITY TO USE THE SERVICES OR ANY PRODUCTS
PURCHASED THROUGH THE SERVICES, EVEN IF FORESEEABLE OR EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. IN NO EVENT WILL OUR LIABILITY FOR OTHER DAMAGES EXCEED THE AMOUNT PAID BY YOU TO US IN CONNECTION WITH
YOUR USE OF THE SERVICES (INCLUDING FOR ANY PRODUCTS PURCHASED THROUGH THE SERVICES) IN THE TWELVE MONTHS PRECEDING
THE CLAIM.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE
LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

15. Indemnification

You agree to defend, indemnify and hold us harmless against any and all third party claims, damages, costs and
expenses, including attorneys’ fees, arising from or related to your use or misuse of the Services and/or your
breach of these terms. We reserve the right to assume the exclusive defense and control of any claim subject to
indemnification, and in such cases, you agree to cooperate with us to defend such claim. You may not settle any
claim covered by this Section 15 without our prior written approval.

16. Miscellaneous Provisions:

You authorize us to provide information concerning you and your activities to comply with applicable laws or
respond to court orders, subpoenas, or other lawful requests, or if we believe doing so would protect your safety or
that of another person or protect the security of the Services, or as otherwise described in the Privacy Policy.

You agree that we may provide you notice by attempting to contact you using the contact information you have
provided to us or by posting notice on the relevant Services. If you do not provide us with accurate contact
information, we will not be responsible for failure to notify you.

These Terms, including any additional terms or policies posted on the Services, constitute the entire agreement
between you and us, and supersede all prior agreements, with respect to the subject matter hereof. Our failure to
exercise or enforce any right or provision in these Terms will not constitute a waiver of such right or provision.
Nothing in these Terms affects any non-waivable statutory rights that apply to you. If any part of these Terms is
determined to be invalid or unenforceable under applicable law, that provision will be removed, and the remainder of
the Terms will continue to be valid and enforceable.

17. Contact Information:

If you have any questions or concerns about these Terms or the Services, please contact us at info@follett.com.

California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California
Department of Consumer Affairs by telephone at (916) 445-1254 or (800) 952-5210, or by mail at 1625 North Market
Blvd., Sacramento, CA 95834.

Privacy Policy – Follett Higher Education

Effective March 21, 2019
Last Updated July 7, 2019

Click here for Follett’s European Economic Area
Privacy Policy

We at Follett respect your privacy and value the relationship we have with you. This Privacy Policy is designed to
tell you what information about you Follett collects and how Follett uses and shares that information. This Privacy
Policy applies to information collected by Follett Higher Education Group, Inc., Advanced Graphic Products, Inc.
(Advanced-Online), Follett Higher Ed Group, Ltd. and any affiliate or subsidiary companies (“Follett,” “we,” or
“us), offline or online, including, but not limited to, websites that are directed at individual customers, such as
efollett.com and merchorders.com, and sites that are directed to enterprise customers, such as bookvolume.com and
all other websites, features, applications, store kiosks, widgets or online services that are owned or controlled by
Follett , and that post a link to this Privacy Policy (collectively, the “Services”). The Services include the
online bookstores operated by Follett on behalf of colleges and universities, or other higher education
institutions, online corporate stores operated by Follett on behalf of third party companies, and any information
collected by Follett at an on-campus or corporate on-site store as well as other online resources, Services,
community forums, and contests or sweepstakes offered or operated by Follett. Please review this Privacy Policy
carefully. Please note that certain features or services referenced in this Privacy Policy may not be offered on all
Services or through all features at all times.

Updates to This Privacy Policy

We ask that you read this Privacy Policy from time to time. Follett may modify this Privacy Policy at any time in
its sole discretion. Please review this Privacy Policy frequently to stay updated about any changes. If we make
material changes to this Privacy Policy that reduce your rights under this Privacy Policy, we will provide you
notice by prominent posting on our sites.

Information We Collect About You

You may provide Follett with “Personal Information” (which is information that can be used to contact or
specifically identify an individual, such as your full name, mailing address, mobile number, and email address),
account information (such as a password or other information that helps us confirm that it is you accessing your
account) and demographic or other information (such as your gender, age or birthdate, zip code and information about
your interests and preferences). We will also collect payment information (typically, credit card account
information) if you choose to purchase products or services through the Services. And, when you make a purchase or
otherwise transact with Follett, whether onlineor offline, we will retain information regarding those purchases and
transactions, including, but not limited to products purchased, location of purchase, and how frequently you make
purchases. Any information combined with Personal Information will be treated as Personal Information.

Information the Services Automatically Collect or Processes

We and our third-party service providers, including analytics providers and third-party content providers, may
automatically collect certain information whenever you access and use the Services (“Usage Information”). Usage
Information may include the type of device you are using to access the Services, the areas of the Services that you
access or use, and the time of day you used the Services, among other information. In addition, we automatically
collect your IP address or other unique identifier (“Device Identifier”) for any mobile phone, tablet or other
devices you may use to access the Services. A Device Identifier is a number that is automatically assigned or
connected to the device you use to access the Services, and our servers identify your device by its Device
Identifier. Usage Information is generally non-identifying, but if we associate it with you as a specific and
identifiable person, we treat it as Personal Information.

Follett does not collect personal information about your online activities over time and across third-party
websites or online services. Therefore, “do not track” signals transmitted from web browsers do not apply to our
sites, and we do not alter any of our data collection and use practices upon receipt of such a signal.

The methods used to collect Usage Information may include the following:

Cookies. A cookie is a data file, which we place on a device when it is used to visit the Services or otherwise
access our online content. Cookies may be used for many purposes, including, without limitation, remembering you and
your preferences, tracking your visits to our web pages, and for displaying offers related to your prior activity on
the Services. We may also use technologies such as cookies to provide you with enhanced online display advertising
tailored to your interests. For additional information on the type of information collected by cookies, including
how to opt out of receiving interest-based advertising, please see the “Third Party Ad Servers and Analytics
Providers” section of this Policy. To opt out of advertising targeted to activities on Follett website, click here.
A Flash cookie is a data file placed on a device via the Adobe Flash plugin that may be built-in to or downloaded by
you to your device. Flash cookies may be used for various purposes, including, without limitation, enabling a Flash
feature and remembering your preferences. For more information about Flash and the privacy choices Adobe offers,
visit here. If you choose to disable cookies or to adjust your Flash privacy settings on your device, some features
of the Services may not function properly.

Web Beacons. Small graphic images or other web programming code called web beacons (also known as “1×1 GIFs” or
“clear GIFs”) may be included in our web pages and e-mail messages. Web beacons may be invisible to you, but any
electronic image or other web programming code inserted into a web page or e-mail can act as a web beacon. Web
beacons or similar technologies may be used for a number of purposes, including, without limitation, to count
visitors to the Services, to monitor how users navigate the Services, to count how many e-mails that were sent were
actually opened or to count how many particular articles or links were actually viewed.

Embedded Scripts. An embedded script is programming code that is designed to collect information about your
interactions with the Services, such as the links you click on. The code is temporarily downloaded onto your device
from our web server or a third party service provider, is active only while you are connected to the Services, and
is deactivated or deleted thereafter.

In addition, we may use a variety of other technologies that collect similar information for security and fraud
detection purposes.

Information Third Parties Provide About You

We may receive information about you from third parties. For example, your school may provide us with information
about you, such as enrollment information, classes you are taking and Personal Information including, but not
limited to financial aid information, so that we may provide services to you, such as selling you the required books
for a class, enabling payment from financial aid funds, or offering you other products or services. We may
supplement and combine the information we collect with information provided by third parties for a variety of
reasons, including to provide you with information, services or products you have requested, to enhance our ability
to serve you, to tailor content and to offer you opportunities to purchase products or services that we believe may
be of interest to you. In those cases, we will apply this Privacy Policy to the combined information.

Protection of Children’s Privacy

The Services are intended for general audiences and are not directed at children under the age of 13. We do not
knowingly collect personal information from individuals under 13. If we obtain actual knowledge that any information
we collect has been provided by a child under the age of 13, we will promptly delete that information.

Community Forums and User Content

Follett provides the opportunity to participate and post content publicly in forums on the Services, through
interactive features and through other communication functionality (“Community Forums”) including Follett official
social media accounts on Facebook and Twitter. You may choose, through such features or otherwise, to submit or post
reviews, photographs, videos, questions, comments, suggestions or other content, (collectively, “User Content”).
Please note that certain information, such as your name, may be publicly displayed on the Services along with your
User Content.

If you submit User Content in one of our Community Forums, such as by posting photos, commenting on a blog, or
participating in online forums or communities at our Service, depending on your privacy settings this information
may become public on the Internet. Therefore, we cannot prevent further use of this information. You can control
what data you share through privacy settings available on some Social Networks. For more information about how you
can customize your privacy settings and how Social Networks handle your personally identifiable information, please
refer to their privacy help guides, privacy policies and terms of use.

Social Features

Functionality on the Services may permit interactions that you initiate between the Services and a third-party web
site or service (“Social Features”). Examples of Social Features include enabling you to “like” or “share” content
from the Services to other websites or services or to “like” or “share” our page on a third party service and to
otherwise connect the Services to a third party web site or service. If you choose to share content or to otherwise
post information through the Services to a third party site or service, or vice versa, that information may be
publicly displayed. Similarly, if you post information on a third party platform that references a Follett product
(e.g., by using a Twitter hashtag associated with a Follett Brand product in your tweet), your post may be published
on our Services. Also, both Follett and the third party may have access to certain information about you and your
use of the Services and the third party site or service. In addition, we may receive information about you if other
users of a third party web site give us access to their profiles and you are one of their “connections” or
information about you is otherwise accessible through your “connections” web page, profile page, or similar page on
a social networking or other third party web site or interactive service.

The information we collect in connection with Social Features is subject to this Privacy Policy. The information
collected and stored by the third party remains subject to the third party’s privacy practices, including whether
the third party continues to share information with us, the types of information shared, and your choices with
regard to what is visible to others on that third party web site or service.

How Follett Uses Your Information

Any information you provide or that is collected by us may be combined with any other information you provide to
us, is provided by third parties, information we collect through the Services, or otherwise. We may use the
information we collect or receive, including Personal Information and Usage Information:

To allow you to participate in features we offer or to provide related customer service including, without
limitation, to respond to your questions, complaints or comments;

To tailor content, recommendations and offers we display or otherwise provide to you;

To confirm or fulfill an order you have made or authorize or complete a transaction you have requested;

To provide you with information, products or services that you have requested or agreed to receive or that we
otherwise believe will interest you, either on behalf of Follett or third parties, and which may include
advertisements or special offers;

To verify enrollment and financial aid information;

To improve the Services and our products and for internal business purposes, analyzing usage of our Services and
purchase of our products;

To contact you with regard to your use of the Services and, in our discretion, changes to our policies for the
Services;

To enforce applicable agreements and policies for the Services, to prevent fraud, to comply with all applicable
laws and Follett’s corporate reporting obligations; and

As otherwise described in this Privacy Policy and for purposes disclosed at the time you provide your information
or with your consent.

How Follett Shares Your Information

Follett may share your Information in the following cases:

With Affiliates, Subsidiaries and Business Partners: Follett may disclose your Information to our affiliates and
subsidiaries. When you make an online or in-store purchase from one of the stores we operate for our business
partners, or when you purchase merchandise that is licensed by our business partners (ex. collegiate apparel),
 we may share your personal information, and information regarding those purchases and transactions, with our
business partners.  

With Your Consent: Follett may share your Information with other third parties with your consent.

As Required by Law: Follett may disclose any Information we deem necessary, in Follett’s sole discretion, to comply
with any applicable law, regulation, legal process or governmental request and to provide information to a claimed
owner of intellectual property, and/or defend any applicable Terms of Use or other policies applicable to the
Services, or to protect the personal safety, rights, property or security of any organization or individual. We may
also use Device Identifiers to identify users and may do so in cooperation with copyright owners, internet service
providers, wireless service providers or law enforcement agencies in our discretion.

To Prevent Harm or Loss: Follett may disclose Information when we believe, in our sole discretion, disclosure is
necessary or appropriate to prevent physical harm, fraud, or financial loss or in connection with suspected or
actual illegal activity. In Connection With a Sale of Follett’s Business: Follett also reserves the right to
transfer Information in the event Follett transfers or sells all or a portion of Follett’s business or assets to a
subsequent owner, co-owner or operator of all or any portion of the Services or in connection with a corporate
merger, consolidation, or restructuring, the sale of substantially all of our stock and/or assets, or other
corporate change, including, without limitation, during the course of any due diligence process.

Non-Personal Information. We may share non-Personal Information, such as aggregate user statistics, demographic
information and Usage Information with third parties, including advertisers, content providers, and analytics
providers, and third parties may collect non-Personal Information when you use or visit the Services.

Third-Party Service Providers. We may use third parties to perform certain services on our behalf, such as
fulfilling and processing orders, tracking analytics, or performing other administrative services. We may provide
these companies with access to user information, including Personal Information, to carry out the services they are
performing. These Services Providers have no independent rights in your Personal Information and are not authorized
by Follett to use or disclose your Information except as necessary to perform services on Follett’s behalf or comply
with legal requirements.

Sweepstakes, Contests and Promotions. We may offer sweepstakes, contests, and other promotions, sometimes in
collaboration with third parties. If you choose to enter a promotion, Personal Information, such as your name,
contact information, email address, and shipping address, may be disclosed to third parties or the public in
connection with the administration of such promotion, including, without limitation, in connection with winner
selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a
winners list. If the sweepstakes, contest or promotion is co-sponsored by another party, that co-sponsor may also
receive your Personal Information when you enter the promotion.

Third Party Ad Servers and Analytics Providers

Follett works with third party network advertisers, ad agencies, analytics service providers and other vendors to
serve third party advertisements on and through the Services, to provide us with information regarding traffic on
the Services, including the pages viewed and the actions users take when visiting the Services; to serve our
advertisements on other websites, within mobile Apps, and elsewhere online; and to provide us with information
regarding the use of the Services and the effectiveness of our advertisements. For example, if you click one of our
advertisements, our service provider(s) may be able to tell us the advertisement you clicked on and where you were
viewing the advertisement; likewise, if you click on an ad you see on our Services, our service provider(s) may be
able to tell which page you were visiting on our Services and pass that information to the advertiser. The
advertisements you see may be served by one or more third parties, who may use information about your activities on
the Services, and other websites and services, to provide you targeted advertising based upon your interests.

These third-party service providers may set and access their own tracking technologies on your device (including
cookies and web beacons) and may otherwise collect or have access to information about you (such as your general
interest in higher education and certain subjects and Usage Information) including Personal Information. These third
parties may collect information about you across sites and over time. Cookies and web beacons, including those set
by third-party network advertisers, may be used to, among other things, serve you targeted advertisements, prevent
you from seeing the same advertisements too many times and to conduct research regarding the usefulness of certain
advertisements to you.

While we may use a variety of service providers to perform advertising services, some of these companies are
members of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance (“DAA”) Self-Regulatory
Program for Online Behavioral Advertising.

You may want to visit http://www.networkadvertising.org/managing/opt_out.asp, which provides information regarding
targeted advertising and the “opt-out” procedures of NAI members. You may also want to visit http://www.aboutads.info/choices/, which provides
information regarding targeted advertising and offers an “opt-out” by participating companies in the DAA
Self-Regulatory Program. You may also opt out of tracking and receiving targeted advertisements on your mobile
device by some mobile advertising companies and other similar entities by downloading the App Choices app at www.aboutads.info/appchoices. Please note opting
out through these mechanisms does not opt you out of being served advertising. You will continue to receive generic
ads while visiting the Services and elsewhere online.

Account Preferences and Updating Your Information

You may be able to review and update your account information through the Services, including certain Personal
Information and your communications preferences. You may opt out of receiving marketing e-mails from us by following
the opt-out instructions provided to you in those e-mails. Please note that we reserve the right to send you certain
communications relating to your account or use of the Services (for example, order confirmations) and these
transactional account messages may be unaffected if you opt-out from marketing communications.

If you sign up to receive any SMS or MMS messages that we may offer, you may unsubscribe by replying “STOP”.
Additional information on SMS text messaging can be found in the “Mobile Services” section of our Terms of Use.

Third Party Applications/Websites

The Services may permit you to link to other applications and websites. Such third party applications/websites are
not under the control of Follett and such links do not constitute an endorsement by Follett of those other
applications/websites or the services offered through them. The privacy and security practices of such third party
applications/websites are not covered by this Privacy Policy and Follett is not responsible for the privacy or
security practices or content of such applications/websites.

Security

We take commercially reasonable security measures to secure the personal information submitted to us, both during
transmission and once we receive it, using administrative, technical and physical controls that are designed to
reasonably safeguard information that can individually identify you. However, no method of electronic transmission
or method of electronic storage is 100% secure. Therefore, we cannot guarantee the security of any information you
submit and you do so at your own initiative and risk.

Users Residing Outside the United States and Consent To Transfer

The Services are operated in the United States. If you are located outside of the United States, please be aware
that we may transfer, process, or provide access to information we collect, including your Personal Information, to
Follett based in the United States and we may transfer or provide access to your information, including Personal
Information, to our offices or service providers in other countries where the privacy and data protection laws may
not be as comprehensive as those in the country where you reside and/or are a citizen. By using the Services, or
providing us with any information, you fully understand and unambiguously consent to this use, transfer, processing
and storage of your information in the United States, or another country other than your own. You are solely
responsible for compliance with any data protection or privacy obligations in your jurisdiction when you use the
Services or provide us with Personal Information. Regardless of where we transfer your information, we still protect
your information in the manner described in this Privacy Statement.

Your California Privacy Rights

If you are a California resident, California Civil Code Section 1798.83 permits you to request information
regarding the disclosure of your personal information by Follett to third parties for the third parties’ direct
marketing purposes within the immediately preceding calendar year. Follett will provide you with a list of the
categories of personal information disclosed and a list of the names and addresses of the third parties. To make
such a request, please send an email to info@follett.com.

If you are a California resident under the age of 18, and a registered user of any site where this policy is
posted, California Business and Professions Code Section 22581 permits you to request and obtain removal of content
or information you have publicly posted. To make such a request, please send an email with a detailed description of
the specific content or information to info@follett.com. Please be aware that
such a request does not ensure complete or comprehensive removal of the content or information you have posted and
that there may be circumstances in which the law does not require or allow removal even if requested.

HOW TO CONTACT US

If you have any questions or comments about this Privacy Policy, please contact us by email at info@follett.com or telephone at 800-381-5151. You also may write to us at
Follett Corporation, Attn: Marketing, 3 Westbrook Corporate Center, Suite 200, Westchester, IL 60154. Questions or
comments submitted through other means, such as Wall posts, may not be received or addressed.

Privacy Policy – Follett School Solutions

Effective Date March 5, 2014

For U.S. Residents – U.S. Privacy Policy
Click here for Follett’s European Economic Area Privacy Policy

We at FOLLETT respect your privacy and value the relationship we have with you. This
Privacy Policy is designed to show you what information about you Follett collects and how Follett uses and shares
that information. This Privacy Policy applies to information collected by Follett, offline or online, including
through FollettLearning.com and all other websites, features, applications, widgets or online services that are
owned or controlled by Follett which link to this Privacy Policy (collectively, the “Services“).
THIS PRIVACY POLICY DOES NOT APPLY TO SERVICES THAT FOLLETT HOSTS OR OPERATES FOR CHILDREN. Please review this
Privacy Policy carefully. Please note that certain features or services referenced in this Privacy Policy may not be
offered on all Services or through all features at all times.

The Services are intended for general audiences and are not intended for individuals younger than the age of 13. We
do not knowingly collect personal information from individuals younger than the age of 13.

Information We Collect About You

You may provide Follett with “Personal Information” (which is information that can be used to
contact or specifically identify an individual, such as your full name, mailing address, mobile number, and email
address), account information (such as a password or other information that helps us confirm that it is you
accessing your account) and demographic or other information (such as your gender, age or birthdate, zip code and
information about your interests and preferences). We will also collect payment information (typically, credit card
account information) if you choose to purchase products or services through the Services. And, when you make a
purchase or otherwise transact with Follett, whether online or offline, we will retain information regarding those
purchases and transactions, such as products purchased, location of purchase, and how frequently you buy. Any
information combined with Personal Information will be treated as Personal Information.

Community Forums and User Content

Follett provides the opportunity to participate and post content publicly in forums, through interactive features
and through other communication functionality (“Community Forums”). You may choose, through such features or
otherwise, to submit or post reviews, photographs, videos, questions, comments, suggestions or other content,
(collectively, “User Content”). Please note that certain information, such as your name, may be publicly displayed
on the Services along with your User Content.

Information the Services Automatically Collect or Process

We and our third-party service providers, including analytics providers and third-party content providers, may
automatically collect certain information whenever you access and use the site (“Usage Information”). Usage
Information may include the type of device you are using to access the site, the areas of the site that you access
or use, and the time of day you used the site, among other information. In addition, we automatically collect your
IP address or other unique identifier (“Device Identifier”) for any mobile phone, tablet or other devices you may
use to access the Services. A Device Identifier is a number that is automatically assigned or connected to the
device you use to access the site, and our servers identify your device by its Device Identifier. Some mobile
service providers may also provide us or our third-party service providers with information regarding the physical
location of the device used to access the site. Usage Information is generally non-identifying, but if we associate
it with you as a specific and identifiable person, we treat it as Personal Information.

The methods used to collect Usage Information may include the following:

Cookies. A cookie is a data file, which we place on a device when it is used to visit the site or
otherwise access our online content. Cookies may be used for many purposes, including, without limitation,
remembering you and your preferences, tracking your visits to our web pages, and for displaying offers related to
your prior activity using Follett Services. A Flash cookie is a data file placed on a device via the Adobe Flash
plugin that may be built in to or downloaded by you to your device. Flash cookies may be used for various purposes,
including, without limitation, enabling a Flash feature and remembering your preferences. (Read more information
about Flash and the privacy choices Adobe offers.) If you choose to
disable cookies or to adjust your Flash privacy settings on your device, some features of the Services may not
function properly.

Web Beacons. Small graphic images or other web programming code called web beacons (also
known as “1×1 GIFs” or “clear GIFs”) may be included in our web pages and e-mail messages. Web beacons may be
invisible to you, but any electronic image or other web programming code inserted into a web page or e-mail can act
as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without
limitation, to count visitors to the site, to monitor how users navigate Follett Services, to count how many e-mails
that were sent were actually opened or to count how many particular articles or links were actually viewed.

Embedded Scripts. An embedded script is programming code that is designed to collect information
about your interactions with the Services, such as the links you click on. The code is temporarily downloaded onto
your device from our web server or a third-party service provider, is active only while you are connected to the
site, and is deactivated or deleted thereafter.

In addition, we may use a variety of other technologies that collect similar information for security and fraud
detection purposes.

Information Third Parties Provide About You

We may receive information about you from third parties. For example, your school may provide us with information
about you, such as classes you are teaching and Personal Information, so that we may provide services to you, such
as selling you the required books for a class or offering you other products or services. We may supplement and
combine the information we collect with information provided by third parties for a variety of reasons, including to
provide you with information, services or products you have requested, to enhance our ability to serve you, to
tailor content and to offer you opportunities to purchase products or services that we believe may be of interest to
you. In those cases, we will apply this Privacy Policy to the combined information.

Social Features

Functionality on the Services may permit interactions that you initiate between the Services and a third-party web
site or service (“Social Features“). Examples of Social Features include enabling you to “like” or
“share” content from the Services to other websites or services or to “like” or “share” our page on a third-party
service; to log in using your username and password for a third-party site or service; and to otherwise connect the
Services to a third-party web site or service. If you choose to share content or to otherwise post information
through the Services to a third-party site or service, or vice versa, that information may be publicly displayed.
Similarly, if you post information on a third-party platform that references a Follett product (e.g., by using a
Twitter hashtag associated with a Follett brand product in your tweet), your post may be published on our Services.
Also, both Follett and the third party may have access to certain information about you and your use of the Services
and the third-party site or service. In addition, we may receive information about you if other users of a
third-party web site give us access to their profiles and you are one of their “connections” or information about
you is otherwise accessible through your “connections” web page, profile page, or similar page on a social
networking or other third-party web site or interactive service.

The information we collect in connection with Social Features is subject to this Privacy Policy. The information
collected and stored by the third party remains subject to the third party’s privacy practices, including whether
the third party continues to share information with us, the types of information shared, and your choices with
regard to what is visible to others on that third-party web site or service.

How Follett Uses Your Information

Any information you provide or that is collected by Follett may be combined with any other information you provide
to us or that we collect through the Services or otherwise. Follett may use the information it collects or receives,
including Personal Information and Usage Information:

• To allow you to participate in features we offer or to provide related customer service including, without
  limitation, to respond to your questions, complaints or comments;
• To tailor content, recommendations and offers we display or otherwise provide to you;
• To confirm or fulfill an order you have made or authorize or complete a transaction you have requested;
• To provide you with information, products or services that you have requested or agreed to receive or that we
  otherwise believe will interest you, either on behalf of Follett or third parties, and which may include
  advertisements or special offers;
• To provide you with location features and services (e.g., allowing you to “check in” at a store or telling you
  about local deals and events);
• To process your registration, including verifying that information you provide is active and valid;
• To improve the Services and our products and for internal business purposes, analyzing usage of our Services and
  purchase of our products;
• To contact you with regard to your use of the Services and, in our discretion, changes to our policies for the
  Services;
• To enforce applicable agreements and policies for the Services; and
• As otherwise described in this Privacy Policy and for purposes disclosed at the time you provide your
  information or with your consent.

How Follett Shares Your Information

Follett may share your information in the following cases:

• With Affiliates and Third-Party Service Providers: Follett may disclose your information to our affiliates and
  third-party service providers. Third-party service providers are not authorized by Follett to use or disclose your
  information except as necessary to perform services on Follett’s behalf or comply with legal requirements.
• With Your Consent: Follett may share your information with other third parties with your consent.
• As Required by Law: Follett may disclose any information we deem necessary, in Follett’s sole discretion, to
  comply with any applicable law, regulation, legal process or governmental request and to provide information to a
  claimed owner of intellectual property, and/or defend any applicable Terms of Use or other policies applicable to
  the Services, or to protect the personal safety, rights, property or security of any organization or individual.
  We may also use Device Identifiers to identify users and may do so in cooperation with copyright owners, Internet
  service providers, wireless service providers or law enforcement agencies in our discretion.
• To Prevent Harm or Loss: Follett may disclose information when we believe, in our sole discretion, disclosure is
  necessary or appropriate to prevent physical harm or financial loss, or in connection with suspected or actual
  illegal activity.
• In Connection With a Sale of Follett’s Business: Follett also reserves the right to transfer Information in the
  event Follett transfers or sells all or a portion of Follett’s business or assets. Should such a sale or transfer
  occur, Follett will use reasonable efforts to direct the transferee to use the information in a manner that is
  consistent with this Privacy Policy. Following such a sale or transfer, you may contact the entity to which we
  transferred the information with any inquiries concerning the processing of that information.
• Non-Personal Information. We may share non-Personal Information, such as aggregate user statistics, demographic
  information and Usage Information with third parties, including advertisers, content providers, and analytics
  providers, and third parties may collect non-Personal Information when you download or use the Services.
• Service Providers. We may use third parties to perform certain services on our behalf, such as fulfilling and
  processing orders, tracking analytics, or performing other administrative services. We may provide these companies
  with access to user information, including Personal Information, to carry out the services they are performing.
• Sweepstakes, Contests and Promotions. We may offer sweepstakes, contests, and other promotions. If you choose to
  enter a promotion, Personal Information, such as your name and shipping address, may be disclosed to third parties
  or the public in connection with the administration of such promotion, including, without limitation, in
  connection with winner selection, prize fulfillment, and as required by law or permitted by the promotion’s
  official rules, such as on a winners list.

Third Party Applications/Websites

The Services may permit you to link to other applications and websites. Such third-party applications/websites are
not under the control of Follett and such links do not constitute an endorsement by Follett of those other
applications/websites or the services offered through them. The privacy and security practices of such third-party
applications/websites are not covered by this Privacy Policy and Follett is not responsible for the privacy or
security practices or content of such applications/websites.

Security

We take commercially reasonable security measures to secure the personal information submitted to us, both during
transmission and once we receive it. However, no method of electronic transmission or method of electronic storage
is 100% secure. Therefore, we cannot guarantee the security of any information you submit and you do so at your own
initiative and risk.

Consent To Transfer

If you are located outside of the United States, please be aware that information we collect may be transferred to
and processed in the United States or another country. By using the Services, or providing us with any information,
you fully understand and unambiguously consent to this transfer, processing and storage of your information in the
United States, or another country other than your own, jurisdictions in which the privacy laws may not be as
comprehensive as those in the country where you reside and/or are a citizen.

Updates to This Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in Follett’s
information processing practices or for any other purpose. The bottom of the Privacy Policy states when it was most
recently updated.

How to Contact Us

If you have any questions or comments about this Privacy Policy, please contact us by phone at 1-815-759-1700. You
also may write to us at Follett School Solutions, Inc., 1340 Ridgeview Drive, McHenry, IL 60050. Questions or
comments submitted through other means, such as wall posts, may not be received or addressed.

Privacy Statement Changes

This Privacy Statement may be revised from time to time. If we intend to use or disclose personal information for
purposes materially different than those described in this statement, we will make reasonable efforts to notify
affected individuals, if necessary, including by revising this Privacy Statement. If you are concerned about how
your personal information is used, you should check our website periodically or contact us as described above to
obtain a current copy of this statement. We urge you to request and review this Privacy Statement frequently to
obtain the current version. Your continued provision of personal information, purchase of products or use of our
services following any changes to this Privacy Statement constitutes your acceptance of any such changes. This
privacy statement is effective as of March 5, 2014.

Privacy Policy – European Economic Area

Last modified: February 1, 2019

INTRODUCTION:

Follett Corporation strives to ensure the security and privacy of our customer’s data. To that end, we’re providing
this overview of our updated privacy policy. It’s more user-friendly and addresses the European Union (EU) General
Data Protection Regulation (GDPR). We also appreciate that our customers have requirements under GDPR that are
directly impacted by their use of Follett’s products and services. We’re committed to helping our customers stay in
compliance with GDPR and their local requirements, and as part of our commitment, we have updated our Privacy Policy
applicable to data subjects in the European Economic Area.
 
What’s changing with Follett’s Privacy Policy?

This update to our Privacy Policy is effective February 1, 2019. The most significant changes in this policy are
explained below:

• Better navigation and user-friendly language. To make the policy easier to understand, we use clear, plain
  language and examples that illustrate our activities. We reformatted our privacy policy page with active links, so
  you can quickly find the information that matters most to you. 
• More control over your information. We make it easy for you to control the information you provide to us. Our
  policy explains how you can make choices about your information, and the measures we’ve put in place to keep your
  information secure.

For questions, please reach out to us via email at privacy@follett.com.

Revisions To Our Privacy Policy

We reserve the right to change this policy at any time.  If we make material changes to how we treat your
personal data, the changes will be posted on this page. The date this policy was last revised is identified at the
top of the page. You are responsible for periodically monitoring and reviewing any updates to this policy. Your
continued use of our Website after such amendments will be deemed your acknowledgment of changes to this policy.

Privacy Policy:

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about
you. This policy is intended to help you understand:

1. Information we collect about you and how we collect it
   • Information you give to us
   • Information we collect about you through our Website 
     • Third-party ad servers and analytics providers
     • Cookies, web beacons and other technologies used on this Website
2. How we use your information 
3. How we disclose your information
4. We may transfer your information outside the European Economic Area 
5. How long we retain your information
6. Your choices about how we use and disclose your information
7. Your rights regarding your personal data
8. How we secure your information
9. Your use of third-party websites
10. Our Website is not intended for children under the age of 16
11. Our Data Controller Contact Information

Follett Corporation, and its wholly and majority-owned entities, are committed to protecting your privacy.
References in this policy to “Follett”, “we”, “us”, and “our” are references to the entity responsible for the
processing of your personal data, which generally is the entity that obtains your personal data in the respective
case. In the EU, this entity is also referred to as the data controller.

This policy describes the types of information Follett may collect from you or that you may provide when you visit
our websites, including but not limited to www.follett.com, www.efollett.com, www.bkstr.com, www.brytewave.com,
www.follettlearning.com, www.titlewave.com, www.follettcommunity.com, marketplace.follett.com, www.valorebooks.com,
www.baker-taylor.com, www.baker-taylor.co.uk, or www.collectionhq.com, or any other of our websites where this
policy is posted (collectively the “Website”).  This policy also describes our practices for collecting, using,
maintaining, protecting, and disclosing that information. This policy does not apply to information collected by us
offline or through any other means, including on any other website operated by a third party, or through any
application or content (including advertising) that may link to or be accessible from the Website.

Follett provides this policy to explain the type of information we collect, and to inform you of the specific
practices and guidelines that secure and protect the confidentiality of your personal data. Please read this policy
carefully. If any term in this policy is unacceptable to you, please do not use the Website or provide any personal
data. This policy may change from time to time (see Revisions to Our Privacy Policy). 

1. Information we collect about you
and how we collect it

We collect several types of information from and about users of our Website, which may include information defined
as personal data or personally identifiable information under applicable law (“personal data”). For example, we may
collect any of the following information about you:

• Name
• Address
• Email address
• Phone number
• User ID
• Employee ID
• Student ID 
• IP address
• Payment processing and order processing information, including credit card and financial account information
• Course information (which we may receive from your educational institution)

1A. Information you give to
us
  
The information you give to us on our Website may include:

• Information that you provide by filling in forms on our Website. 
  • This includes information provided when you purchase goods or services through us or sign up for our
    newsletters and other types of information material;
  • Information we receive when we process and respond to your inquiries related to products, customer service
    and technical support; and
  • Information obtained when you provide feedback on our Website.
• Records and copies of your correspondence with us (including email addresses).
• Additional personal information including resumes and other non-sensitive information, when applying for a
  position at Follett.

1B. Information we collect about
you through our Website

As with many other websites, as you navigate through and interact with our Website, we may use automatic data
collection technologies to collect certain information about your equipment, browsing actions and patterns,
including:

• Details of your visits to our Website, including resources that you access and use on our Website, traffic data,
  location data, logs, language, date and time of access, frequency and other communication data.
• Information about your computer, mobile device and internet connection, including your IP address, operating
  system, host domain and browser type.
• Details of referring websites (URL). 

The information we collect automatically is statistical data that helps us improve our Website and deliver a better
and more personalized service, enabling us to:

• Determine web site traffic patterns.
• Count web visits.
• Determine traffic sources so we can measure and improve the performance and security of our site.
• Help us to know which pages and content are the most and least popular. 
• Observe site search patterns to provide more intuitive navigation cues.
• Determine user frequency and recency. 

Third-party ad servers and
analytics providers

Follett works with third party network advertisers, ad agencies, analytics service providers and other vendors to
serve third party advertisements on and through the Website, to provide us with information regarding traffic on the
Website, including the pages viewed and the actions users take when visiting the Website; to serve our
advertisements on other websites, within mobile Apps, and elsewhere online; and to provide us with information
regarding the use of the Website and the effectiveness of our advertisements. For example, if you click one of our
advertisements, our service provider(s) may be able to tell us the advertisement you clicked on and where you were
viewing the advertisement; likewise, if you click on an ad you see on our Website, our service provider(s) may be
able to tell which page you were visiting on our Website and pass that information to the advertiser. The
advertisements you see may be served by one or more third parties, who may use information about your activities on
the Website, and other websites and services, to provide you targeted advertising based upon your interests.

These third-party service providers may set and access their own tracking technologies on your device (including
cookies and web beacons) and may otherwise collect or have access to information about you including personal data.
 These third parties may collect information about you across sites and over time. Cookies and web beacons,
including those set by third-party network advertisers, may be used to, among other things, serve you targeted
advertisements, prevent you from seeing the same advertisements too many times and to conduct research regarding the
usefulness of certain advertisements to you.

While we may use a variety of service providers to perform advertising services, some of these companies are
members of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance (“DAA”) Self-Regulatory
Program for Online Behavioral Advertising.

You may want to visit http://www.networkadvertising.org/managing/opt_out.asp, which provides information regarding
targeted advertising and the “opt-out” procedures of NAI members. You may also want to visit
http://www.aboutads.info/choices/, which provides information regarding targeted advertising and offers an “opt-out”
by participating companies in the DAA Self-Regulatory Program. You may also opt out of tracking and receiving
targeted advertisements on your mobile device by some mobile advertising companies and other similar entities by
downloading the App Choices app at www.aboutads.info/appchoices.  Please note opting out through these
mechanisms does not opt you out of being served advertising, you will continue to receive generic ads while visiting
the Website and elsewhere online.

This Website uses web analytics services provided by third parties to help us evaluate your use of the Website,
compiling reports on Website activity for Website operators and providing other services relating to Website
activity and internet usage. The information generated by the analytics service about your use of the Website may be
transmitted to and stored by the third party on servers in the United States.

To opt-out from being tracked by Google Analytics download and install the Google Analytics Opt-out Browser Add-on
for your current web browser, visit https://tools.google.com/dlpage/gaoptout?hl=en-GB.

To opt-out from being tracked by Adobe Analytics, visit https://www.adobe.com/privacy/opt-out.html.

Cookies, web beacons and other technologies used on this
Website  

Cookies. A cookie is a data file, which we place on a device when it is used to visit the Website
or otherwise access our online content. Cookies may be used for many purposes, including remembering you and your
preferences, tracking your visits to our web pages, and for displaying offers related to your prior activity on the
Website.  

Our Website uses single-session (temporary) and multi-session (persistent) cookies.  Temporary cookies last
only as long as your web browser is open, and are used for technical purposes such as enabling better navigation on
our Website. Once you close your browser, the cookie disappears.  Persistent cookies are stored on your
computer for longer periods and are used for purposes including storing your preferences and settings, sign-in and
authentication, and storing information you provide (such as when you add products to a shopping cart on the
Website).

We may also use technologies such as cookies to provide you with enhanced online display advertising tailored to
your interests.  For additional information on the type of information collected by cookies, including how to
opt out of receiving interest-based advertising, please see the “Third party ad servers and analytics providers”
section of this Policy.  

A Flash cookie is a data file placed on a device via the Adobe Flash plugin that may be built-in to or downloaded
by you to your device. Flash cookies may be used for various purposes, including enabling a Flash feature and
remembering your preferences.
If you want to disable the use of cookies or remove them at any time from your computer, you can disable or delete
them using your browser (consult your browser’s “Help” menu to learn how to delete cookies).  If you choose to
disable cookies or to adjust your Flash privacy settings on your device, some features of the Website may not
function properly. 

To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or
www.allaboutcookies.org.

Web Beacons. Small graphic images or other web programming code called web beacons (also known as
“1×1 GIFs” or “clear GIFs”) may be included in our web pages and e-mail messages. Web beacons may be invisible to
you, but any electronic image or other web programming code inserted into a web page or e-mail can act as a web
beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to
count visitors to the Website, to monitor how users navigate the Website, to count how many e-mails that were sent
were actually opened or to count how many particular articles or links were actually viewed.

Embedded Scripts. An embedded script is programming code that is designed to collect information
about your interactions with the Website, such as the links you click on. The code is temporarily downloaded onto
your device from our web server or a third party service provider is active only while you are connected to the
Services, and is deactivated or deleted thereafter. 

2. How we use your information

Below please learn how we process information collected about you (including personal data) as well as the
corresponding legal basis. We may process your information where the processing is:

• Necessary for entering into or the performance of a contract with you. For example:
  • To carry out our obligations arising from any contracts entered into between you and us, your organization
    and us, or between your employer and us, and to provide you with the information, products, and services that
    you request from us.
• Necessary for us to comply with a legal obligation.
• Necessary for the legitimate interests pursued by a third party or us (to the extent it does not infringe on any
  data subject’s fundamental rights and freedoms). For example:
  • To improve the Website content so it is presented in the most effective manner for you and for your
    computer.
  • To allow you to participate in interactive features of our service (when you choose to do so).
  • To keep our site safe and secure.
  • To provide you with technical support and to improve our Website and services.
  • To provide you with information that you have requested and respond to your inquiries.
  • To notify you about changes to our service or our Website.
  • If you are an existing customer, to communicate (including by email and/or SMS) with you to provide
    information about goods and services similar to those that were the subject of a previous sale or negotiations
    of a sale to you.
  • If you contact us regarding applying for a position, we may use the information for recruiting, talent
    management and employment purposes (recording, examination, assessment, selection, and conclusion of an
    employment offer).
  • Subject to applicable law and regulations, in the event of a sale, merger, consolidation, change in control,
    transfer of substantial assets, reorganization, or liquidation, to transfer, sell, or assign to third parties
    information concerning your relationship with us, including, without limitation, personal data that you
    provide and other information concerning your relationship with us.
• Pursuant to valid consent provided by you, to provide you with information about goods or services we feel may
  interest you.  If you do not want us to use your data in this way, simply do not opt-in when we ask for your
  consent on the relevant forms where we collect your data. For any other purpose where you have provided valid
  consent where it is legally required.

3. How we disclose your information

We may disclose aggregated information about our users, and information that does not identify any individual,
without restriction. Subject to applicable law and regulations, we may disclose personal data that we collect, or
you provide, as described in this policy:

• To any member of Follett for the foregoing described purposes.
• To contractors, service providers, and other third parties we use to support our business or in connection with
  the administration and support of the activities noted above, and who are bound by contractual obligations to keep
  personal data confidential and use it only for the purposes for which we disclose it to them (e.g., database
  hosting providers, managed service providers, developers, consultants).
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution,
  or other sale or transfer of some or all of Follett’s assets, whether as a going concern or as part of bankruptcy,
  liquidation, or similar proceeding, in which personal data held by Follett about our Website users is among the
  assets transferred.
• To fulfill the purpose for which you provide it. For example, if you ask us to communicate information to a
  third party dealer or installer who is installing or serving your product.
• For any other purpose disclosed by us when you provide your information or with your consent when required by
  applicable law and regulations.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or
  in order to enforce or apply our terms of use and other agreements, including for billing and collection purposes;
  or to protect the rights, property, or safety of Follett, our employees, our customers, or others. This may
  include exchanging information with other companies and organizations for the purposes of fraud protection and
  credit risk reduction.

4. We may transfer your information outside
the European Economic Area

The data that we collect from you will be transferred to, and stored at, a destination outside the European
Economic Area (“EEA”).  It may also be processed by staff operating outside the EEA who work for us or other
entities acting as data processors processing data on our behalf. This includes staff engaged in, among other
things, the fulfillment of your request or order and the provision of support services. Follett has implemented
international data transfer agreements on the basis of EU Standard Contractual Clauses in order to provide
appropriate and suitable safeguards for personal data being transferred to countries outside the EEA where an
adequate level of protection is not already guaranteed. To request a copy contact privacy@follett.com.  We will
take all steps reasonably necessary to ensure that your data is treated securely and subject to appropriate
safeguards in accordance with this policy and applicable laws and regulation.

5. How long we retain your
information

Unless otherwise required by law, Follett will erase personal data when it is no longer necessary in relation to
the purposes for which it was collected or otherwise processed; when you withdraw your consent (where lawfulness of
processing was based on your consent) and there is no other legal basis for the processing; when you object to the
processing and there are no overriding legitimate grounds for the processing; when your personal data has been
unlawfully processed; and when it is necessary to comply with legal obligations.

6. Your choices about how we use and disclose your
information

We strive to provide you with choices regarding the personal data you provide to us. We have created mechanisms to
provide you with the following control over your information:

• Cookie settings. You can set your browser to refuse all or some browser cookies or to alert you
  when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then
  be inaccessible or not function properly.
• Do Not Track. Our system may not respond to Do Not Track requests or headers from some or all
  browsers.
• Account Information and Communication Preferences.  You may be able to review and update
  your account information through the Website, including certain personal data and your communications preferences.
  You may opt out of receiving marketing e-mails from us by following the opt-out instructions provided to you in
  those e-mails. Please note that we reserve the right to send you certain communications relating to your account
  or use of the Website (for example, order confirmations, product service experience or other transactions) and
  these transactional messages may be unaffected if you opt-out from marketing communications.
• Sweepstakes, Contests and Promotions. If you choose to enter  sweepstakes, contests or
  promotions, information such as your name and shipping address, may be disclosed to third parties or the public in
  connection with the administration of such promotion, including, without limitation, in connection with winner
  selection, prize fulfillment, and as required by law or permitted by the promotion’s official rules. 

7. Your rights regarding your personal data

At any time you may exercise certain rights you may have under applicable law and regulation, including the
following rights:

• The right to request access to your personal data, which includes the right to obtain confirmation from us as to
  whether or not personal data concerning you is being processed, and where that is the case, access to the personal
  data and information related to how it is processed.
• The right to rectification or erasure of your personal data, which includes the right to have incomplete
  personal data completed, including by means of providing a supplementary statement, and certain rights to request
  us to erase your personal data without undue delay.
• The right to restrict or object to processing concerning your personal data, which includes restricting us from
  continuing to process your personal data under certain circumstances (e.g., where you contest the accuracy of your
  personal data, processing is unlawful, your personal data is no longer needed for the purposes of processing, or
  you have otherwise objected to processing related to automated individual decision-making).
• The right to data portability, which includes certain rights to have your personal data transmitted from us to
  another controller.
• Where data processing is based on your consent, the right to withdraw consent at any time.
• The right to lodge a complaint with a supervisory authority.

Any requests related to the above rights may be made by sending an email to privacy@follett.com. 

8. How we secure your information

We take reasonable physical, administrative, and technical measures to secure the information we collect from and
about our customers and Website visitors. However, no method of electronic transmission or method of electronic
storage is 100% secure. Therefore, we cannot guarantee the security of any information you submit.  When you
enter sensitive information (such as credit card information) on our forms, we tokenize or encrypt that information.

9. Your use of
third-party websites

Our Website may contain links or references to other websites outside of our control. Please be aware that this
policy does not apply to these websites. Follett encourages you to read the privacy statements and terms and
conditions of linked or referenced websites you visit. These third-party websites may send their own cookies and
other tracking technologies to you, log your IP address, and otherwise collect data or solicit personal data.
 FOLLETT DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR
WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL DATA.  PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES
POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION. 

10. Our website is not intended for children under the
age of 16

Our Website is not intended for children under 16 years of age, and Follett does not knowingly collect or use any
personal data from children under the age of 16.  No one under the age of 16 may provide any information to or
on the Website. If we learn we have collected or received personal data from a child under the age of 16, we will
delete that information. If you believe we might have any information from or about a child under the age of 16,
please contact us at privacy@follett.com.

11. Our data controller & contact
information

Follett Corporation
3 Westbrook Corporate Center, Suite 200
Westchester, IL 60154
privacy@follett.com

Cookie Policy

Last modified: May 6, 2019

Revisions to Our Cookie Notice

We reserve the right to change this cookie notice at any time. If we make material changes to how we use cookies
and similar technologies, the changes will be posted on this page. The date this cookie notice was last revised is
identified at the top of the page. You are responsible for periodically monitoring and reviewing any updates to this
notice. Your continued use of our Websites after such amendments will be deemed your acknowledgment of changes to
this notice.

Cookie Notice:

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about
you. This cookie notice is intended to help you understand:

INTRODUCTION:

Follett Corporation, and its wholly and majority-owned entities, are committed to protecting your privacy.
References in this notice to “Follett”, “we”, “us”, and “our” are references to the entity responsible for the
processing of your personal data, which generally is the entity that obtains your personal data in the respective
case. In the EU, this entity is also referred to as the data controller.

This Cookie Notice explains how we use cookies and similar technologies in the course of our business, including
through our websites that link to this Cookie Notice, including but not limited to www.follett.com,
www.efollett.com, www.bkstr.com, www.brytewave.com, www.follettlearning.com, www.titlewave.com,
www.follettcommunity.com, marketplace.follett.com, www.valorebooks.com, www.baker-taylor.com,
www.baker-taylor.co.uk, or www.collectionhq.com, or any other of our websites where this cookie notice is posted, or
any website or mobile application owned, operated or controlled by us (collectively, “Websites” or “websites”). It
explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases, we may use cookies and other tracking technologies described in this Cookie Notice to collect
Personal Data, or to collect information that becomes Personal Data if we combine it with other information. For
more information about how we process your Personal Data, please read our Privacy Policy (Europe).

What are cookies?

A cookie is a data file, which we place on a device when it is used to visit the Website or otherwise access our
online content. Cookies may be used for many purposes, including remembering you and your preferences, tracking your
visits to our web pages, and for displaying offers related to your prior activity on the Website.

Our Website uses single-session (temporary) and multi-session (persistent) cookies. Temporary cookies last only as
long as your web browser is open and are used for technical purposes such as enabling better navigation on our
Website. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for
longer periods and are used for purposes including storing your preferences and settings, sign-in and
authentication, and storing information you provide (such as when you add products to a shopping cart on the
Website)

Cookies set by the website owner or service provider (in this case, Follett) are called “first party cookies”.
Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable
third party features or functionality to be provided on or through the website or service you are using (such as
advertising, interactive content and analytics). The third parties that set these third-party cookies can recognize
your computer both when it visits the website or service in question, and also when it visits certain other websites
or services.

Why do we use cookies and other tracking technologies?

We use first party and third-party cookies for several reasons. Some cookies are required for technical reasons in
order for our Websites and Services to operate, and we refer to these as “strictly necessary” cookies. Other cookies
enable us and the third parties we work with to track and target the interests of visitors to our Websites, and we
refer to these as “performance” or “functionality” cookies. For example, we use cookies to tailor content and
information that we may send or display to you and otherwise personalize your experience while interacting with our
Websites and to otherwise improve the functionality of the Services we provide. Finally, third parties serve cookies
through our Websites and Services for advertising, analytics, and other purposes. This is described in more detail
below.

Cookies used on this Website

The specific types of first- and third-party cookies served through this Website and the purposes they perform are
described in further detail below:

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually
only set in response to actions made by you which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but
some parts of the site will not work. These cookies do not store any personally identifiable information. You can
block or delete them by changing your browser settings, as described under the heading “How can I control cookies?”
in this Cookie Notice.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our
site. They help us to know which pages are the most and least popular and see

how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If
you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its
performance.

Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by
third party providers whose services we have added to our pages. If you do not allow these cookies then some or all
of these services may not function properly.

Advertising (Targeting) Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build
a profile of your interests and show you relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet device. If you do not allow these
cookies, you will experience less targeted advertising. For further information, see the section of the Cookie
Notice entitled ” Third party ad servers and analytics providers”.

To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or
www.allaboutcookies.org.

Web beacons and other technologies used on this Website

Small graphic images or other web programming code called web beacons (also known as “1×1 GIFs” or “clear GIFs”)
may be included in our web pages and e-mail messages. Web beacons may be invisible to you, but any electronic image
or other web programming code inserted into a web page or e-mail can act as a web beacon. Web beacons or similar
technologies may be used for a number of purposes, including, without limitation, to count visitors to the Website,
to monitor how users navigate the Website, to count how many e-mails that were sent were actually opened or to count
how many particular articles or links were actually viewed.

An embedded script is programming code that is designed to collect information about your interactions with the
Website, such as the links you click on. The code is temporarily downloaded onto your device from our web server or
a third-party service provider is active only while you are connected to the Services and is deactivated or deleted
thereafter.

Third-party ad servers and analytics providers

Follett works with third party network advertisers, ad agencies, analytics service providers and other vendors to
serve third party advertisements on and through the Website, to provide us with information regarding traffic on the
Website, including the pages viewed and the actions users take when visiting the Website; to serve our
advertisements on other websites, within mobile Apps, and elsewhere online; and to provide us with information
regarding the use of the Website and the effectiveness of our advertisements. For example, if you click one of our
advertisements, our service provider(s) may be able to tell us the advertisement you clicked on and where you were
viewing the advertisement; likewise, if you click on an ad you see on our Website, our service provider(s) may be
able to tell which page you were visiting on our Website and pass that information to the advertiser. The
advertisements you see may be served by one or more third parties, who may use information about your activities on
the Website, and other websites and services, to provide you targeted advertising based upon your interests.

These third-party service providers may set and access their own tracking technologies on your device (including
cookies and web beacons) and may otherwise collect or have access to information about you including personal data.
These third parties may collect information about you across sites and over time. Cookies and web beacons, including
those set by third-party network advertisers, may be used to, among other things, serve you targeted advertisements,
prevent you from seeing the same advertisements too many times and to conduct research regarding the usefulness of
certain advertisements to you.

While we may use a variety of service providers to perform advertising services, some of these companies are
members of the Network Advertising Initiative (“NAI”) or the Digital Advertising Alliance (“DAA”) Self-Regulatory
Program for Online Behavioral Advertising.

You may want to visit http://www.networkadvertising.org/managing/opt_out.asp, which provides information regarding
targeted advertising and the “opt-out” procedures of NAI members. You may also want to visit
http://www.aboutads.info/choices/, which provides information regarding targeted advertising and offers an “opt-out”
by participating companies in the DAA Self-Regulatory Program. You may also opt out of tracking and receiving
targeted advertisements on your mobile device by some mobile advertising companies and other similar entities by
downloading the App Choices app at www.aboutads.info/appchoices. Please note opting out through these mechanisms
does not opt you out of being served advertising, you will continue to receive generic ads while visiting the
Website and elsewhere online.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at privacy@follett.com

How can I control cookies?

Cookie Preference Center: If applicable, you can exercise preferences about what cookies are served on this Website
by visiting our cookie settings preference center, available by clicking on the Cookie Settings
button below.

Browser Controls: You can set or change your web browser controls to accept or refuse cookies. If you choose to
reject cookies, you may still use our Websites though your access to some functionality and areas of our Websites
may be limited. As the means by which you can refuse cookies through your web browser controls vary from
browser-to-browser, you should visit your browser’s help menu for more information.

Disabling Most Interest Based Advertising: Most advertising networks offer you a way to opt out of Interest Based
Advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/ or
http://www.youronlinechoices.com.

Mobile Advertising: You can opt out of having your mobile advertising identifiers used for certain types of
Interest Based Advertising, including those performed by us, by accessing the settings in your Apple or Android
mobile device and following the most recent published instructions. If you opt out, we will remove all data about
you and no further data collection or tracking will occur. The random ID we (or our third-party partners) had
previously assigned to you will also be removed. This means that if at a later stage, you decide to opt-in, we will
not be able to continue and track you using the same ID as before, and you will for all practical purposes be a new
user to our system.

Do Not Track: Some Internet browsers – like Internet Explorer, Firefox, and Safari – include the ability to
transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT” signals have not been adopted, our
Websites do not currently process or respond to “DNT” signals.